Privacy
Privacy Policy
Last updated 25 August 2026
This policy explains how Master Appliances Pty Limited (“we”, “us”) handles information in the ApplianceAgent AI application on iOS and the web. ApplianceAgent AI is a field tool for appliance technicians. Accounts are provisioned by your employer or administrator; there is no public sign-up.
Information we collect
- Account and identity. Your username, your password (stored only as a salted scrypt hash, never in plain text), and the session tokens that keep you signed in.
- Diagnostic content you create. The fault descriptions, questions, and diagnosis conversations you enter, and the messages exchanged during a diagnosis.
- Photos. Images you capture or attach of faults and appliance nameplates, used to inform a diagnosis.
- Job and service records. The job, appliance, and related details you record while working.
- Basic usage analytics. Aggregate, privacy-friendly usage measurement to keep the service reliable. We do not use it to track you across other companies’ apps or websites.
How we use information
- To produce and display diagnoses and keep your conversation history.
- To maintain the job, appliance, and service records you enter.
- To sign you in securely and keep your session valid across the app.
- To provide support and keep the service secure and working.
AI processing
Diagnoses are generated with the help of third-party AI model providers. The content you submit for a diagnosis — including the text you write and any photos you attach — is sent to those providers over an encrypted connection so they can return a response. We do not authorise them to use your content to train their models.
How information is stored and shared
Data is transmitted over HTTPS. Photos are held in access-controlled cloud object storage. We do not sell your personal information. We share it only with the service providers that run ApplianceAgent AI on our behalf — AI model providers, application hosting, and file storage — and only as needed to operate the service, or where the law requires it.
Retention
We keep account, diagnostic, photo, and job information while your account is active and as needed to provide the service and maintain service records. When it is no longer needed, or on an approved deletion request, it is removed or de-identified.
Security
- All traffic between the app and our servers uses HTTPS.
- On iOS, your session credential is stored in the device Keychain, not in general web storage.
- Passwords are salted and hashed; signing out revokes the session on the server, and administrators can revoke sessions and rotate passwords.
Your choices and account deletion
Because accounts are provisioned by your organisation, requests to access, correct, deactivate, or delete an account and its data are handled by your administrator together with us. To make a request, contact your administrator or email us at privacy@applianceagent.ai and we will action it, subject to your employer’s service records and legal obligations.
Children
ApplianceAgent AI is a workplace tool for technicians and is not directed to children.
Changes to this policy
If we change how we handle information, we will update this page and the “last updated” date above.
Contact
Privacy questions: privacy@applianceagent.ai. General help: support@applianceagent.ai.